Privacy Policy

1. Who we are

Charme & Sabor is a company specialising in handmade gourmet baskets and boards, based in São Paulo/SP. Our main customer service channel is WhatsApp: (11) 98234-3300.

2. What data we collect

When you interact with us, we may collect the following personal data:

• Full name — to personalise the order and the card;
• WhatsApp number — to communicate about the order;
• Delivery address — for delivery logistics;
• Payment data — processed via Pix or a secure payment link (we do not store card data);

3. How we use your data

Your data is used exclusively to:

• Process and deliver your order;
• Confirm payments and issue receipts;
• Personalise the messages and cards of the gifts;
• Send updates on the status of the order;
• Improve our customer service and browsing experience on the website.

4. Legal basis for processing

Your personal data is processed on the basis of the following legal grounds provided for in the LGPD:

• Performance of a contract (art. 7, V) — to process and deliver orders;
• Legitimate interest (art. 7, IX) — for service improvement;
• Consent (art. 7, I) — when explicitly requested for marketing communications.

5. Data sharing

Your data is not sold or shared with third parties for commercial purposes. We may share it only with:

• Payment services (to process the transaction);
• Partner delivery services (only the recipient's address and name);

6. Cookies and tracking

Our website does not use cookies or any visitor measurement or tracking tools, such as Google Tag Manager or Google Analytics.

7. Data retention

Your data is kept for as long as necessary to:

• Complete the order and after-sales service;
• Meet legal and tax obligations (up to 5 years, as required by law).

After that period, the data is securely deleted.

8. Your rights as a data subject

Under the LGPD, you have the right to:

• Confirm whether your data is being processed;
• Access the data we hold about you;
• Correct incomplete or outdated data;
• Request the deletion of your data;
• Withdraw your consent at any time;
• Request information about who we share your data with.

To exercise any of these rights, contact us on WhatsApp: (11) 98234-3300.

9. Security

We take technical and organisational measures to protect your data against unauthorised access, loss or improper disclosure. Our website uses HTTPS with an SSL certificate to encrypt communication.

10. Changes to this policy

This policy may be updated from time to time. The date of the last update will always be shown at the top of this page. We recommend reviewing it periodically.

11. Contact

If you have any questions about this Privacy Policy or about how your data is processed: